Terms of service

Norde Terms of Service

Last Updated: July 2026

Welcome to Norde.

These Terms of Service ("Terms") govern your use of the Norde website, including browsing our website, purchasing products, accessing our services, and interacting with our online store.

By accessing our website, placing an order, or using any services provided by Norde, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website or purchase products from Norde.

1. General Information

Norde operates this website and provides premium genuine fur outerwear products to customers worldwide.

Throughout these Terms, the words "Norde," "we," "us," and "our" refer to Norde.

Norde reserves the right to update, modify, suspend, or discontinue any part of our website, products, services, or content at any time.

2. Eligibility & Account Information

By using the Norde website, you confirm that:

You are legally capable of entering into a purchase agreement in your country; or
You have obtained permission from a parent or legal guardian where required.

When placing an order, you may provide personal information including:

Name
Email address
Billing information
Payment information
Shipping address

You agree that all information provided to Norde is accurate, complete, and current.

3. Products & Genuine Fur Disclosure

Norde specializes in genuine fur outerwear products.

We make reasonable efforts to ensure that product descriptions, images, and information displayed on our website are accurate.

However, genuine fur is a natural material and each piece may contain unique variations, including:

Color
Texture
Pattern
Density
Appearance

These characteristics are natural features of genuine fur and are not considered defects.

Due to differences in lighting, photography, screen settings, and the natural characteristics of genuine materials, the actual product may vary slightly from images displayed on our website.

By purchasing from Norde, customers acknowledge and accept the natural characteristics and individuality of genuine fur products.

Customers are responsible for reviewing product descriptions, sizing information, measurements, and material details before completing a purchase.

3A. Product Images & Fit Expectations

Some product images displayed on the Norde website may be created, enhanced, or presented using digital rendering, artificial intelligence (AI), or other visual generation technologies for illustrative and marketing purposes.

These images are intended to represent the overall design, style, color, and appearance of the products as accurately as reasonably possible. However, they are provided for illustrative purposes only and should not be interpreted as exact representations of every detail of the final product.

Norde does not provide custom fitting, tailoring, or guarantees regarding how any product will fit an individual customer. Images of models, whether photographed or digitally generated, are intended solely to demonstrate the general appearance and style of the garments and are not intended to represent how a product will fit every body type.

Customers are solely responsible for reviewing the size guide, measurements, product specifications, and other sizing information provided on each product page before placing an order.

Fit may vary depending on individual body shape, body proportions, personal preferences, layering, and the natural characteristics of genuine fur products. Differences in fit or appearance based on these factors do not constitute a defect or grounds for a claim unless otherwise required by applicable law.

4. International Manufacturing & Fulfillment

Norde operates as an international online retailer and works with manufacturing and fulfillment partners located in different regions.

Depending on product availability, manufacturing requirements, and fulfillment arrangements, products may be manufactured, processed, or shipped from China or other international locations.

Some Norde products may be manufactured or processed in China.

Norde does not claim that all products are manufactured in any specific country unless explicitly stated on the relevant product page.

The country of manufacture or shipping location does not change the product specifications, customer service standards, or obligations of Norde as the seller.

5. Orders

When you place an order through the Norde website, you are submitting an offer to purchase the selected products.

An order is accepted only once payment has been successfully processed and an order confirmation has been issued.

Norde reserves the right to refuse or cancel orders where necessary, including:

Suspected fraudulent activity
Incorrect pricing information
Incorrect customer information
Product availability issues
Violations of these Terms

Customers are responsible for reviewing all order details before completing checkout, including:

Product selection
Size
Color
Quantity
Customer information

6. Pricing & Payment

All prices displayed on the Norde website are subject to change without notice.

The price charged will be the price displayed at the time the order is placed.

Customers are responsible for providing accurate payment information and confirming they are authorized to use the selected payment method.

Norde reserves the right to refuse transactions suspected of fraud or unauthorized activity.

7. Returns & Refunds

All returns, refunds, and exchanges are governed by the Norde Return & Refund Policy.

Nothing in these Terms is intended to remove or limit mandatory consumer rights that apply under applicable laws.

Where required by law, Norde will provide applicable remedies for eligible situations, including defective products, incorrect items, or other legally protected claims.

8. Customs & Import Responsibility

Customers purchasing internationally are responsible for understanding any laws, regulations, restrictions, duties, or requirements that may apply to importing products into their country.

For genuine fur products, customers acknowledge that certain countries may have specific rules regarding the importation of animal-derived materials.

Customers are responsible for ensuring that products purchased from Norde may legally be imported into their location.

9. Product Care & Customer Responsibility

Customers are responsible for properly caring for genuine fur products.

Damage caused by:

Improper cleaning
Incorrect storage
Alterations
Accidental damage
Misuse
Normal wear and tear

is not considered a manufacturing defect.

Customers should follow all care instructions provided with their product.

10. Intellectual Property

All content on the Norde website, including:

Logos
Brand identity
Product images
Photography
Digitally generated images
Text
Graphics
Marketing materials

is owned by Norde or used with permission.

You may not copy, reproduce, distribute, modify, or use any Norde content without prior written authorization.

11. Third-Party Services

Norde may use third-party services, including:

Payment providers
Website technology providers
Analytics services
Marketing platforms

These third-party providers operate under their own terms and policies.

Norde is not responsible for the actions, policies, or services of third parties outside our reasonable control.

12. Website Use

You agree not to use the Norde website for unlawful purposes.

You may not:

Attempt unauthorized access
Copy website content without permission
Use automated systems to collect website information
Upload malicious software
Engage in fraudulent activity
Misrepresent your identity

Norde reserves the right to restrict access to users who violate these Terms.

13. Errors & Changes

Norde reserves the right to correct errors, inaccuracies, or omissions relating to:

Product information
Pricing
Availability
Website content

Where permitted by law, Norde may cancel orders affected by significant errors.

14. Disclaimer

Norde provides its website and services on an "as available" basis.

While we make reasonable efforts to provide accurate information, we do not guarantee that:

The website will always operate without interruption;
Information will always be error-free;
Product images, including digitally generated or AI-assisted images, will represent every natural variation of genuine materials or the exact fit on every individual.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Norde shall not be liable for indirect, incidental, special, or consequential damages arising from:

Use of the website
Use of products
Third-party services
Circumstances outside Norde's reasonable control

Nothing in these Terms excludes liability that cannot legally be excluded.

16. Consumer Rights Notice

Nothing in these Terms is intended to limit, exclude, or override consumer rights provided under applicable laws.

Customers located in jurisdictions including the European Union, Canada, the United States, Australia, and other countries retain any mandatory rights provided by applicable consumer protection legislation.

17. Changes to These Terms

Norde reserves the right to update these Terms at any time.

Changes become effective once published on this page.

Continued use of the Norde website after changes are posted means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws applicable to the jurisdiction where Norde is legally registered.

However, mandatory consumer protection laws in a customer's country of residence may continue to apply where required.