Shipping policy

Norde Shipping Policy

Last Updated: July 2026

At Norde, we are committed to providing a smooth and reliable shopping experience. Each order is carefully processed, prepared, and shipped through our international fulfillment network to ensure your product reaches you safely.

Order Processing

Orders are processed after payment confirmation.

Processing times are generally:

2–5 business days

During periods of high demand, product launches, holidays, or promotional events, processing times may be extended.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

International Fulfillment

Norde is an international online retailer and works with fulfillment partners located in different regions.

Depending on product availability and fulfillment arrangements, orders may be processed, manufactured, or shipped from China or other international locations.

The shipping origin may vary depending on inventory availability and the most efficient fulfillment route for your order.

This allows Norde to provide customers worldwide with access to our product collections.

Shipping Times

Estimated delivery timeframe:

7–21 business days

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Destination country

  • Customs processing

  • Shipping carrier delays

  • Weather conditions

  • Public holidays

  • Incorrect customer information

  • Other circumstances outside of Norde's reasonable control

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Delivery location

  • Order size

  • Available shipping methods

Customers are responsible for reviewing shipping costs before completing checkout.

Customs Duties, Taxes & Import Fees

International orders may be subject to additional charges imposed by the destination country.

These charges may include:

  • Import duties

  • Customs fees

  • VAT

  • Brokerage fees

  • Government taxes

  • Carrier handling charges

Norde does not control these fees and cannot predict their amount.

Customers are responsible for any customs duties, taxes, or import charges required by their country unless otherwise required by applicable law.

Customers are also responsible for ensuring that purchased products comply with import requirements in their location.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become available or update after shipment.

International tracking updates may temporarily pause while packages move between countries or during customs processing.

Delays, Lost Packages & Delivery Issues

Norde works with trusted shipping carriers and fulfillment partners to deliver orders successfully.

If your order is delayed, missing, or appears to have a delivery issue, please contact our customer support team and we will assist you in resolving the matter.

A package may be considered lost when confirmed by the shipping carrier or when it exceeds the expected delivery timeframe without further delivery updates.

Where applicable, resolutions will be handled according to Norde’s Return & Refund Policy and applicable consumer protection laws.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect information is provided, including an incorrect address, and the order has already been processed or shipped, additional costs may apply for address correction or reshipment.

Norde is not responsible for delays or failed delivery caused by inaccurate customer-provided information.

Order Changes & Cancellation Requests

If you need to update your shipping information or request an order cancellation, please contact Norde as soon as possible.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Any eligible requests will be handled according to Norde’s Return & Refund Policy and applicable laws.