Refund policy

Norde Return & Refund Policy

Last Updated: July 2026

At Norde, we carefully select premium genuine fur outerwear products and aim to provide a transparent and fair shopping experience for customers worldwide.

Due to the unique characteristics of genuine fur materials, certain preferences and product variations are handled according to the terms below. This policy is designed to respect applicable consumer protection laws, including mandatory rights available to customers in the European Union and other applicable regions.

1. Right of Withdrawal & Returns (European Union Customers)

Customers located in the European Union may have the legal right to withdraw from their purchase within 14 days from the date they receive the last item of their order, without providing a reason.

To exercise this right, customers must notify Norde within the applicable 14-day period.

After notifying Norde of their withdrawal, customers must return the product within 14 days.

Returns must be sent back in unused condition, with all original packaging and product components included where applicable.

The right of withdrawal does not affect any other mandatory consumer rights provided by applicable law.

2. Return Eligibility

Where returns are legally permitted, products must be returned:

  • Unused

  • In original condition

  • With original packaging and tags where applicable

  • Without signs of wear, damage, alteration, or improper handling

Customers may be responsible for return shipping costs unless applicable law requires otherwise.

For customers outside regions where mandatory return rights apply, returns or exchanges are generally not accepted for reasons including:

  • Incorrect size selection by the customer

  • Change of mind after purchase

  • The product not fitting as expected

  • Preference regarding color, texture, style, appearance, or natural fur characteristics

  • Ordering the incorrect item

Customers are responsible for reviewing product descriptions, measurements, sizing information, and images before purchase.

3. Refunds

Where a valid return or refund applies, Norde will process refunds according to applicable laws.

For eligible European Union withdrawals:

  • Refunds will be issued within the timeframe required by applicable law.

  • Refunds will include the standard delivery cost paid by the customer.

  • Additional costs caused by selecting premium or upgraded shipping services are not refundable.

  • Refunds may be delayed until Norde receives the returned product or the customer provides proof that the product has been returned, where permitted by law.

Refunds will generally be issued using the original payment method used for the purchase.

4. Genuine Fur Material Variations

Genuine fur is a natural material, and every piece is unique.

Individual products may vary in:

  • Color

  • Texture

  • Pattern

  • Density

  • Appearance

These natural variations are characteristics of genuine fur and are not considered defects.

By purchasing from Norde, customers acknowledge and accept the individuality of genuine fur products.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product due to an error by Norde, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Clear photographs or video evidence

  • Description of the issue

After review, Norde will provide an appropriate resolution where required, which may include:

  • Replacement of the item (subject to availability)

  • Repair where applicable

  • Refund where required by applicable law

Products damaged through misuse, improper care, alterations, or normal wear are not considered defective.

6. Lost or Missing Shipments

If your order is confirmed lost during transit, Norde will work with you to resolve the issue.

A shipment may be considered lost when:

  • The shipping carrier confirms that the package cannot be delivered; or

  • The carrier officially declares the shipment lost after the expected delivery timeframe.

Where applicable, resolutions may include:

  • Replacement shipment (subject to availability); or

  • Refund of the purchase price paid for the item

Shipping fees, customs charges, import duties, taxes, and third-party fees will only be refundable where required by applicable law.

7. Customs Duties, Taxes & Refused Deliveries

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country or local authorities.

Customers are responsible for ensuring that purchased products comply with applicable import requirements in their location.

If a customer refuses delivery because of customs fees, duties, taxes, or other charges, refund eligibility will be determined according to applicable law.

Costs incurred from return shipping, storage fees, customs handling, or related charges may be deducted where legally permitted.

8. Product Care & Responsibility

Genuine fur products require appropriate care and handling.

Damage caused after delivery by:

  • Improper cleaning

  • Incorrect storage

  • Alterations

  • Modification

  • Improper treatment

  • General wear and tear

is not considered a manufacturing defect.

Customers should follow all care instructions provided with their product.

9. How to Request a Return

To request a return, cancellation, or refund review, customers may contact Norde directly or access their customer account:

Email: Support@nordefurs.com

Please include:

  • Order number

  • Customer name

  • Reason for request

  • Supporting information or images where applicable

10. Consumer Rights Notice

Nothing in this policy limits, excludes, or replaces any mandatory consumer rights available under applicable law.

Customers located in regions including:

  • European Union

  • Canada

  • United States

  • Australia

retain all mandatory rights provided by their applicable consumer protection laws.

Where a legal right to cancellation, return, refund, repair, replacement, or another remedy applies, Norde will comply with those requirements.